QUESTIONS & SUPPORT
OVERWIEV
If you want to be an investor, please send us an email with your contact information and your interest to invest with BGB to [email protected]
BGB has re-introduced gold as a global currency so that it can be used in electronic payments in real-time. BGB clients can buy any amount of gold. They can then save, exchange, share or spend their gold with the BGB Mastercard.
Innovative Payment Technology
BGB has developed and utilized a new highly scalable and secure micro-services technology architecture to deliver a landmark liquidity for gold payments. BGB provides unprecedented liquidity by enabling physical gold to be settled at the point of electronic transaction.
Reliable & Independent
Physically allocated gold is the most reliable store of value – and now BGB allows you not only to store, but to spend it also. Through our innovative app, Mastercard and banking integration, you can use gold as money in every sense of the word. We’re use gold from unallocated bullion accounts and empowering you to spend it whenever you want.
Our main goal is the creation of a gold banking service and payment business, both integrated with and independent of existing payment networks.
Fair & Transparent fees
Transferring currencies can be complicated, as well as expensive and many companies aren’t entirely transparent about the fees they charge. BGB lets you transfer your funds instantly, opening possibilities wherever you go. It’s hassle-free and ensures you don’t to pay a hidden fee.
Choice and Control
As you can both store and spend gold alongside international currencies, you attain a unique choice as well as an additional level of control and protection over your money.
BGB gives you control by letting you independently store and manage your wealth outside the banking system. You can transfer money to pay bills or send funds to friends without it ever going near a bank, and there’s no reliance on government currency.
Security & Trust
Your money is safeguarded in segregated client accounts;
BGB’ clients know their gold is secured in the Treasury in United Kingdom and we conduct independent audits to verify gold holdings;
You’ll also get instant in-app records of your transactions to help you keep track of your spending, to help you stay safe from fraud. And if you suspect any fraud you can block (and unblock) your card directly in the app
BGB is a FinTech business, operating the world’s gold-based savings and payments digital platform which also provides multi-currency capabilities. With a vision to help create a world where everyone has an equal opportunity to prosper. Our mission to provide everyone with a reliable form of money in the form of gold. BGB, in partnership with Mastercard, provides a fair and reliable way to spend gold and allow it to be used as money. A gold-based account protects BGB’s clients from inflation and future financial crises. Our clients can buy, save, spend and share physical gold anywhere in the world. BGB provides the best available market rates with no added margin. Just a simple and low 0.25% premium fee is charged; with no additional hidden margins. You can easily keep track of spending, all through one card and one powerfully simple app.
BGB is authorized and regulated by the Financial Conduct Authority, under the Electronic Money Regulations 2011, for the issuing of electronic money (FRN 900657).
Gold is not regulated by the FCA. BGB’s clients know their gold is secured in the Treasury in United Kingdom and we conduct independent audits to verify gold holdings.
getting started
Once a customer has bought gold though the BGB app, and that purchase process is completed, the customer them self owns the gold on unallocated bullion account. The gold held in a secure, insured, and independent Treasury in UK.
Please log out of the app and log back in to create a new one. If you need additional support, please contact Client Support.
Your first BGB card will be valid for three years – the expiration date is shown on the front of your card. Before your old card expires, we will automatically send you a new one in plenty of time, so you are not without a BGB Card. Your new card will work in the same way as your old one and from the same accounts. Destroy the expired card to avoid any potential fraud.
There may be a couple of reasons why your card does not work:
1. You may have entered the incorrect PIN.
2. It may be that you don’t have enough funds in the e-wallet you are trying to access.
Yes, you can use your BGB card as you would any other debit card. Simply enter the card details on the merchant’s site.
Yes, your card is contactless. For more information about contactless cards read here.
https://www.mastercard.co.uk/en-gb/personal/ways-to-pay/contactless.html
Your first transaction must be with CHIP + PIN to activate the contactless feature of the card.
You can spend £50,000.00 per day assuming you have the funds in your account. If you want to pay more – contact support to remove the limit.
Please contact Client Support. You also have the option to block your card immediately via the app.
Yes, you can check it. Also you can check your balance on the BGB app where you can see how much you have in each e-wallet and the net worth of your account.
1. It simply may be that you may not have enough funds in e-wallet you are trying to use.
2. The merchant doesn’t accept the card; some retailers are not CHIP and PIN enabled.
3. To protect you from fraud all your card transactions must get real-time authorization. If their terminal isn’t online then it will decline your transaction. If the card continues to be declined, please contact our Client Support Team.
Yes, like any other currency simply link your card with your gold account and when you use the card the currency equivalent, plus any fee’s will be debited in grams from your gold account. From the transaction screen, you can see the transaction and the grams deducted.
Yes, you must have enough money or gold in your account to make a transaction.
At over 30 million locations worldwide – anywhere Mastercard is accepted.
If your BGB account has sufficient funds, but is declined, it is likely because the BGB Mastercard is linked to an e-wallet with insufficient funds.
Follow the below steps to link your BGB Mastercard to the correct e-wallet.
On iOS: Simply swipe the wallet you want to link your card to the right. A green button will appear on the left side of the wallet saying ‘Link card’. Press it and your card will be linked to spend out of that wallet when you make a purchase.
On Android: Simply tap the display button on the wallet, once illuminated your card will be linked to spend out of that wallet when you make a purchase.
You can access the BGB App via an iOS and Android systems.
If you enter the wrong PIN 3 times, your PIN will be blocked. To reactivate your PIN, please contact our Client Services team.
Yes, you can freeze your card through the BGB app.
To do this, please go to your BGB profile in the app. Choose My BGB Card. Then click ‘Temporary freeze card’.
Yes. You can block your account. You will need to call us if you want us to block your account for any reason. If you block your account, you will also block your card.
To access this, please go to your profile and select “My BGB Card,” then select “Show Pin”.
Yes. If you are certain you want to close your account, then please contact client support. We can only send the remaining funds back to the funding account in your name.
Once your account is set up, your card will automatically be sent to your home address. You should receive your BGB Card within 5 business days after successfully completing the application and approval process.
ACCOUNTS
Regarding BGB account holders in the European Economic Area (EEA) after 01 Jan 2021:
An agreement was made on 24th Dec 2020 between the UK and EU, the positive result of which is that further discussions regarding regulatory cooperation for financial services have been lined up for 2021.
BGB accounts and cards remain fully operational as we finalise our regulatory framework for the EU.
The European Banking Authority (EBA) on 08 Dec 2020 stated: “In situations where the authorisation process would not be finalised before the end of the transition period, supervisory authorities in the EU have requested institutions to implement contingency plans setting out alternative actions until they receive authorisations”.
As we go through this transition phase, your gold and national currency funds (e-money) remain safe. Thank you for your patience.
For more information, please contact [email protected]
UK/EEA clients will initially get a BGB account that is comprised of a gold and GBP/EUR/USD e-wallet and the ability to spend from either wallet anywhere Mastercard is accepted globally. Additional currencies will soon be added to the platform.
No, you may see an identity check on your credit report. Identity check is a type of soft search that is recorded on your credit report so that there is a transparent record of who has been viewing your credit history. This search does not affect your credit score.
The verification of a client is a critical regulatory process. We use these details to try and make sure you are who you say you are.
For Apple users, go to the App store and search for BGB. Download and install the app. Follow the prompts to register for an account.
For Android users, go to Apps icon on the bottom right of the home screen. Search for BGB to download and install the app. Follow the prompts to register for an account.
BGB does not currently support Apple Pay and Google Pay.
Yes, you can open a business account.
Anyone, anywhere in the world, over 18 years of age with a desktop, tablet, smartphone (iOS 10 and above) or Android (4 and above) device can open a BGB account. BGB reserves the right to discontinue or restrict services as well as conduct thorough customer due diligence on all client accounts at any time.
FEES & LIMITS
Premiums for gold – the percentage price charged by gold wholesalers – have increased worldwide. This is not meaning that BGB’s rates are also affected. We have no need to buy gold, as this is doing other FinTech’s. Our shareholders are gold mining companies, which have own gold. No margin has been added by BGB, you will trade with your gold yourself with the actual price, without any discounts.
We will only make payments to the account in your name that was used to originally top-up your BGB account.
FEES TYPES
LOAD /TOP UP
FEE
LIMIT
Period Daily
Notes: We only accept Bank debit cards
for load or wire transfer.
We do not accept Credit cards for load.
Debit Card
Free
£5,000
Period N/A
Notes: For larger transactions we may require
proofof source of funds
Bank Transfer-In
Free
N/A
LOAD /TOP UP
FEE
LIMIT
Period Daily
Notes: We only accept Bank debit cards
for load or wire transfer.
We do not accept Credit cards for load.
Buy Gold Fee
Free
–
Period N/A
Notes: For larger transactions we may
require proof of source of funds
Sell Gold Fee
0.5%
–
Period N/A
Notes: Value of exchange transaction
Buy & Sell Foreign Currency
0.5%
–
No.
Gold Storage & Insurance Fees
Free
–
Period N/A
Notes: Includes Insurance fee
Spend in Foreign Currency
0.5%
–
Period N/A
Notes: Value of exchange transaction
Spend Gold in Currency of Residence
Free
–
LOAD /TOP UP
FEE
LIMIT
Period Up to per day
ATM withdrawal
£1.5
£500
Notes: Period Max spend per day
Point of Sale
Free
£10,000
GOLD STORAGE & INSURANCE
You can check the actual price there https://goldprice.org/
To set up a standing order you will need to contact your personal bank account, either by online banking or telephone and set up the standing order from that end. Please note when you’re setting up a standing order you will need to put your Client ID as the reference. To find your Client ID please log into your BGB app, select “top up” and in the green box your reference number/Client ID will appear. If you do not put your Client ID as a reference it will cause a delay in funds being loaded or the transfer returned.
London Bullion Market Association (LBMA) certified, Good Delivery 12.5 kilo or 1 kilo refined bars warranted to be 99.99% fine gold or better.
Our client’s gold is stored with Treasury, in London, UK.
All physical gold is legally owned by the clients; therefore, clients can pick it up any time.
Your record of ownership is the BGB ledger which is reflected on a personal basis in the app as your gold account balance. The transaction statement is effectively your receipt of purchase and statement of ownership.
BGB operate a tripartite reconciliation of its client’s gold holdings. BGB gets an independent statement form both our Gold provider and the vault and matches those records of assets held against the BGB Client holding in the BGB Ledger. This is to make sure the gold purchased by our clients corresponds with what has been purchased through and allocated by our liquidity provider and is subsequently residing in the vault.
The Vault is audited quarterly by an independent auditor and is further confirmed as part of our annual financial audit.
We allow clients, if they really want to, delivery of their gold subject to minimum volume (5g) and there after only whole numbers (no fractions), fabrication and deliver costs. Clients will need to contact customer service who will arrange for a quote for the transaction. Fee’s for delivery of gold are charged up front so clients will need to have sufficient funds in their account to cover the cost.
Our shareholders – gold mining companies. Our gold refined in LBMA certified Refineries and delivered to the vault by Special Delivery Companies. This gold is fully insured.
Once your BGB account is opened and funded, you can buy gold. Simply convert your fiat currency balance to gold at the current market rate without premium.
SUPPORT
If your BGB app is not automatically updated then you can manually update it on your Android or iPhone mobile device using the following instructions:
Apple iPhone:
1. Open the App Store.
2.Tap your profile icon at the top of the screen.
3. Scroll down to see pending updates and release notes.
4. Tap Update next to the BGB app to update it.
OR
1. Open the App Store.
2. Enter ‘BGB’ in the search box at the top of the screen.
3. Tap Update next to the BGB app to update it.
Note: if it says ‘open’ next to your app listing rather than ‘update’ then your app is already updated to the latest version.
Android phone:
To update your BGB app on your Android mobile device:
1. Open the Google Play Store app.
2. Tap Menu and then My apps & games.
3. Search for ‘BGB’.
4. Tap Update.
Please contact us if you need any further help
If you wish to dispute a transaction, you should contact our Client Support team immediately. They will be able to investigate any transaction queries for you immediately. Once we investigate it, we may raise a charge back on your behalf, so please keep any supporting evidence to share with our team.
If you lose your card, you need to block it via the app or by contacting us at [email protected] or [email protected]. You need to do this to prevent your funds being accessed. When you notify us, we will order you a new card. You will only be liable to a maximum of £50 resulting from transactions arising from the use of a lost or stolen card. If you do not have access to your BGB App, then you can call client support and select lost or stolen card and report it stolen that way. You will need the details of your card. Once reported we will cancel the card and order a new one for you. It will be sent to the address we have on file so if you’ve moved you need to make sure you change your address.
You can call client support on +44(0) 111177777777.
Alternatively, you can also email us at [email protected].
Our opening/business hours are: 24/7
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address
6 New Street Square,
London, England,
London, England,
EC4A 3BF
+45 52 78 57 37
+44 7728 28 90 04
+44 7379 21 35 99
Subscribe to the latest updates
address
6 New Street Square,
London, England,
London, England,
EC4A 3BF
+45 52 78 57 37
+44 7728 28 90 04
+44 7379 21 35 99
Subscribe to the latest updates
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address
Blackfriars, London,
England,
EC4A 4AU
+45 52 78 57 37
+44 7728 28 90 04
+44 7379 21 35 99
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